Speedwell Court

We observed positive staff interactions with people living at the home. Staff were kind, considerate and responsive and this was further confirmed through feedback from people and relatives we spoke with.

The registered manager promoted a positive learning culture and people could raise concerns.

Staff received training in safeguarding and safeguarding referrals were made appropriately.

There were enough staff deployed to meet people’s needs. Systems and procedures for recruiting new staff were robust. Staff received training and this was monitored to ensure it was up to date.

There were effective processes to prevent and control infection. Regular audits were carried out to oversee the cleanliness and safety of the environment.

People’s medicines were managed safely by trained staff who received regular competency checks.

Staff were well supported and spoke positively about the leadership and management of the home.

Systems and processes to assess, monitor and improve the quality and safety of the service were in place and operated effectively. The provider’s home improvement plan showed actions were taken to improve and address any identified shortfalls in service provision.

There was a strong focus on continuous learning, innovation and improvement. The registered manager strongly valued diversity in their workforce. They promoted an inclusive and fair culture which had improved equality and equity for people who worked for them.

We received positive feedback from an external health and social care professional about how the service worked in partnership with them.