Ash Villa

We assessed 3 quality statements in the safe key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. The assessment of these areas indicated areas of good practice since the last inspection, therefore our rating for the key question remains good. People felt safe living at Ash Villa. Staff understood their duty to protect people from abuse and knew how and when to report any concerns. When concerns had been raised, the registered manager reported these to the relevant agencies and worked proactively with them, to make sure timely action was taken to safeguard people from further risk. Safety risks to people were managed well. People’s needs were assessed and reviewed to ensure they were protected from the risk of avoidable harm. People told us they were involved in making decisions about how they wished to be supported to stay safe. There were enough staff to support people safely. Staff completed training to meet people’s needs. Staff were supported through regular team meetings and supervisions. Staff were recruited safely which protected people from receiving care and support from unsuitable staff.

We assessed 1 quality statement in the well-led key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good. The assessment of this area indicated an area of good practice since the last inspection, therefore our rating for the key question remains good. There was an open and honest culture at the home. Processes in place supported staff to carry out their roles effectively to ensure quality care and support was provided.