St Margarets

Systems were in place to investigate accidents and incidents, though records and staff practice did not always evidence what was learnt. We have made a recommendation about the safety of clinical equipment.

The environment was clean. Appropriate processes were mostly in place to prevent the spread of infections, though staff were not screening visitors and surplus decoration and soft furnishings could potentially compromise standards of hygiene. We have made a recommendation about following government guidance in relation to Covid-19.

There were systems in place to safeguard people from the risk of harm and abuse. People received their medicines as prescribed.

People told us they liked the food, and menus provided choices and alternatives. Any concerns regarding nutrition or other health needs were referred to health care professionals.

Staff had access to training, supervision and support. There were enough staff planned for each shift, but the management team struggled to cover some short notice absences. Staff were recruited safely and a recruitment programme was underway.

The home was friendly and welcoming. Works to provide a dedicated visiting room were in progress. The registered and deputy managers promoted a person-centred culture. Staff worked effectively as a team to meet people's needs and preferences.