Shaftsbury House

We found the following examples of good practice.

• At the time of our visit access to the home was restricted for non-essential visitors. As a result, visits from relatives and friends were taking place in the back garden. A gazebo had been erected to provide shelter and the garden was accessed through a side gate negating the need to enter the building. Visits were pre arranged and visitors were expected to wear appropriate personal protective equipment (PPE) and maintain social distancing. Relatives and friends had been kept informed of any visiting restrictions and the guidelines they were expected to follow. • The premises were clean and well maintained. Additional cleaning schedules had been introduced since the beginning of the coronavirus pandemic. For example, door handles and light switches were regularly cleaned throughout the day. Hand sanitiser was readily available on the premises, including the garden. • All staff had received recent training in infection control and prevention. Staff were seen to be following correct practice in this area. More staff had been recruited where necessary to provide additional support during the pandemic. For example, to support people to follow social distancing guidelines when leaving the premises. • Barnsley Clinical Commissioning Group had identified the service to be part of The Department of Health and Social Care clear mask pilot. It is proposed the introduction of clear face masks will help overcome some of the difficulties care workers wearing PPE are facing communicating with some vulnerable people. Staff were also promoting the use of video technology to maintain communication between people living at the service, their relatives and friends, and health and social care professionals.

The five questions we ask about services and what we found