Galtee More Residential Home Ltd

The new provider had started a programme of refurbishment to improve the premises, but aspects of the environment still required renovation and decoration. The environment was safe and there was equipment available to support staff in providing safe care and support. Health and safety checks of the environment and equipment were in place.

Staff received appropriate training and support to enable them to carry out their role safely, including fire safety and dementia care training. Staff were recruited safely in sufficient numbers to ensure people's needs were met. There was time for people to have social interaction and go out into the community. Staff knew how to keep people safe from harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately. Medicines were ordered, stored, and disposed of safely. Records were accessible and up to date. People's communication needs were identified, and where they wanted, people had their end of life wishes explored and recorded.

There were systems in place to monitor and improve the quality and safety of care provision. People and staff told us the registered manager and the management team made themselves available and assisted them daily. They went onto say how they were approachable and listened when they had any concerns or complaints.