Meadow View

Right support: The setting at Meadow View was based in a rural location, which enabled people to have access to the countryside. Staff also ensured people had links to shops and other community services People were protected from the risk of harm because robust safeguarding processes were in place. Risks to people's safety were considered and the registered manager made sure there was a culture of person-centred care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right care: Care was person-centred and promoted people's dignity, privacy and human rights. Education and learning were promoted. People were supported to lead active lifestyles of their choosing. People's wellbeing was promoted, and their communication needs were assessed. People were supported to use various communication tools to assist in their engagement with others. People received good quality care, support and treatment because trained staff could meet their needs and wishes. People were supported to maintain good health, were supported with their medicines and had accessed healthcare services when needed.

We have made a recommendation about the management of some medicines.

Right culture: There was a positive culture of person-centred care for people. The ethos, values, attitudes and behaviours of leaders and support staff made sure people were leading confident, inclusive and empowered lives. People and their families and advocates were informed, engaged and involved in developing and improving the service. Families told us the registered manager was approachable and good at listening. They were very happy with communication and engagement from the service. Families felt that the staff promoted a safe, consistent and predictable atmosphere which met people's individual needs