Park Mount Care Home

People's experience of using this service: People said they felt safe living at the home. We followed up some feedback in relation to staffing numbers, however, the registered provider demonstrated and our observations showed there were enough staff on shift to keep people safe. Medication was managed safely, and there was a process to analyse incidents and accidents. The environment was safe.

People were offered choice and control over their day-to-day lives and consent was obtained People were supported to manager their nutrition and hydration needs. We discussed the décor of the home and how this could be further improved to support people living with dementia. Staff had the skills and knowledge to support people effectively.

We observed kind and caring interactions between staff and people who lived at the home. Staff discussed how they preserved people's dignity and respected their feelings. People were involved in the completion of their care plans, and any reviews.

Complaints were dealt with in line with the registered providers complaints process. There was detailed information documented in people's care plans in relation to what they liked, disliked and their preferred routines and choices for support. Staff were trained in end of life care, and people received support to ensure their last wishes were respected.

The registered manager completed audits of service provision and we saw that action plans were completed when issues were identified. People and their families were regularly asked for feedback and this was taken into consideration when making changes at the home. The registered manager was knowledgeable of their role and had notified the Care Quality Commission appropriately of any reportable events.