Woodlands Care Centre

We found the following examples of good practice. The provider had dedicated staff to ensure people were admitted safely and continued to be supported in the service in accordance with national guidance. Infection prevention and control (IPC) policies and procedures were kept under review. We found safe processes were in place and appropriate action had been taken. The local commissioner's IPC team was providing advice and support when required.

Social media systems such as computer systems and 'face time' access was used to facilitate contact between people and their relatives. The registered manager was facilitating safe visiting in line with government guidance. The provider in line with recent guidance was introducing weekend visiting for relatives. One relative said, "A lovely home and weekend visiting will help other relatives visit my [relative]." One person said, "I am so glad other family members will be able to see me at weekends."

During our visit we observed the staff using Personal Protective Equipment, (PPE) safely. The registered manager told us sufficient stocks of PPE were available and we confirmed this on the visit. A staff member said, "No problems with quantities and access to PPE." One person said, "A lovely home would not want to be anywhere else. They have all worn PPE and looked after us well during the pandemic."

The home was clean and hygienic. This was an old building however cleaning schedules were in place and PPE stations located on each floor. Regular checks were carried out to ensure the home was kept clean and hygienic. The management team carried out regular audits of the environment and cleanliness and any issues were addressed.

The five questions we ask about services and what we found