Drake Nursing Home

Staff were kind and caring and spoke with fondness of people. Families told us there was a homely atmosphere in the service and they were very happy their relative lived there.

There were enough staff to meet the needs of people and support them to feel less isolated. Staff had completed training to support them to meet the complex needs of people. The service was exploring ways to further staff understanding of delivering great dementia care.

Staff felt supported by each other and the management team. Sharing of information regarding people's needs was open and prompt, and where additional support or advice was needed outside of the service this was sought in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff asked for consent from people before delivering care and gave people choices around what to wear, where to sit and what activity they would like to do.

There was a range of appropriate activities to meet the needs of people. Families were engaged with people's care and informed if their loved one became unwell. Relatives told us they would be listened to if they needed to complain.

Quality assurance systems were robust and there was a clear action plan that identified areas for development within the service.