Waterloo House
- Care home
- 20 beds
- No nursing
- Registered since 2011
- Devonport, Plymouth, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
First rated Good in 2015, most recently Requires improvement in September 2025.
13 months
since the latest rating was published.
17 of 83
rated care homes in Plymouth are rated Requires improvement, like this one.
Waterloo House: inspection record
Rated Requires improvement in September 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Drake Nursing Home (Good, less than 0.1 miles away) and Astor Hall (Good, 0.1 miles away).
Nearest care homes:
- G Drake Nursing Home Good, less than 0.1 miles away
- G Astor Hall Good, 0.1 miles away
- G Camellia House Good, 0.1 miles away
- O Wisteria House Stoke Limited Outstanding, 0.1 miles away
- G Underhill House Residential Home Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 September 2025 (assessment visit 28 January 2025). Quoted under the Open Government Licence.
Date of assessment: 10 February to 11 March 2025.
Waterloo House is a residential care home providing personal care and accommodation for up to 19 people who are experiencing severe and enduring mental health conditions. At the time of this inspection, there were 17 people living in the service. This was a responsive assessment as we had received information of concern in relation to the management of safeguarding. At this assessment, we looked at 18 quality statements. We found 7 breaches of the legal regulations in relation to safeguarding, safe care and treatment, need for consent, person-centred care, staffing, notification of incidents and governance.
- Safe No rating
- Effective No rating
- Well-led No rating
Read the rest of CQC's summary
We found the service was not always operating in accordance with the regulations and best practice guidance. This meant people were at risk of receiving care and support that did not promote their wellbeing or protect them from the risk of avoidable harm.
Care records did not accurately reflect people’s needs, and people were not always supported to have maximum choice and control of their lives. The provider could not be assured there were sufficient numbers of skilled staff to meet people's assessed needs. The provider failed to notify the Commission of significant events in line with their legal responsibilities. Systems and processes did not identify the shortfalls we found at this assessment.
At this assessment, the overall rating remains requires improvement. We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection, we rated this key question requires improvement. At this inspection, the rating has remained requires improvement. This meant some aspects of the service were not always safe, and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were not found at this assessment, and the provider remained in breach of this regulation. In addition, we found the provider was in breach of legal regulations in relation to safeguarding and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment, we rated this key question as requiring improvement. At this assessment, the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment, and support did not always achieve good outcomes or was inconsistent.
The provider was previously in breach of the legal regulation in relation to the premises. Improvements were found at this assessment, and the provider was no longer in breach of this regulation. However, we have identified 2 additional breaches of legal regulations. The provider was in breach of the legal regulations relating to person-centred care and the need for consent.
-
Well-led
No rating
Well-led - this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment, we rated this key question as requiring improvement. At this assessment, the rating has remained required improvement. This meant the management and leadership were inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation. In addition, we found the provider was in breach of legal regulations in relation to the notification of other incidents.
Questions to ask when you visit
- Safe was rated Requires improvement on 12 September 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 12 September 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 12 September 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Beverly Munden
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 20 August 2022. Latest assessment published 12 September 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Vivacare Limited
- Ownership type
- Organisation
- Companies House number
- 05280061 (opens Companies House)
Vivacare Limited runs 4 services, all in the South West. 0 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Vivacare Limited
- RI Riviera Court Requires improvement. Care home, Torbay
- RI Tremanse House Care Home Requires improvement. Care home, Cornwall
- – The Palm Not yet rated. Care home, Torbay
Getting help from Plymouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Plymouth City Council
- Ask for a care needs assessment
- Phone: 01752 668000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Plymouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Waterloo House provide nursing care?
- No. The Care Quality Commission lists Waterloo House as a care home without nursing.
- How many beds does Waterloo House have?
- The Care Quality Commission's register lists 20 beds at Waterloo House.
- When was Waterloo House last inspected?
- The Care Quality Commission's latest rating for Waterloo House was published on 12 September 2025.
- Who runs Waterloo House?
- Waterloo House is run by Vivacare Limited. It runs 4 services, all in the South West.
- What is Waterloo House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 September 2025.
Contact
- Phone
- 01752 567199
- Address
- 3 Nelson Gardens, Stoke, Plymouth, PL1 5RH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Drake Nursing Home (Good, less than 0.1 miles away) and Astor Hall (Good, 0.1 miles away).
Nearest care homes:
- G Drake Nursing Home Good, less than 0.1 miles away
- G Astor Hall Good, 0.1 miles away
- G Camellia House Good, 0.1 miles away
- O Wisteria House Stoke Limited Outstanding, 0.1 miles away
- G Underhill House Residential Home Good, 0.1 miles away