Riviera Court
- Care home
- 22 beds
- No nursing
- Registered since 2022
- Torquay, Torbay, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2017, most recently Requires improvement in July 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 69
rated care homes in Torbay are rated Requires improvement, like this one.
Riviera Court: inspection record
Rated Requires improvement in July 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Warberries Nursing Home (Good, 0.2 miles away) and Alpine Lodge RCH Limited (Good, 0.2 miles away).
Nearest care homes:
- G Warberries Nursing Home Good, 0.2 miles away
- G Alpine Lodge RCH Limited Good, 0.2 miles away
- G Greycliffe Manor Good, 0.3 miles away
- RI Notts Hill House Requires improvement, 0.3 miles away
- G Mount Tryon Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 4 July 2023. Quoted under the Open Government Licence.
Riviera Court is a residential care home providing personal care to people of working age who are experiencing severe and enduring mental health conditions. At the time of the inspection there were 16 people living at the service.
What inspectors found
People told us they liked living at Riviera Court, were safe, happy, and supported by staff with sensitivity and compassion. Relatives and healthcare professionals spoke positively about the service and were keen to share their experiences and tell us about the improvements that had been made by the new provider.
Read the rest of CQC's summary
We found since taking over the service in November 2022, the provider had made a number of positive changes and we saw how they were investing in all aspects of the service. However, the service was not always operating in accordance with the regulations and best practice guidance.
Some systems were either not in place or had not been undertaken robustly to identify and monitor the quality of the service and drive improvement. This meant some systems operated by the provider had failed to identify concerns and shortfalls we found during this inspection.
People were not always protected from the risk of harm as staff did not always have all of the information needed to meet people's needs safely. We have also made a recommendation in relation to infection prevention control procedures within the services laundry processes.
People were not always supported to have maximum choice and control of their lives and staff were not always supporting people in the least restrictive way possible. The service could not always demonstrate they were acting in people's best interests.
Most medicines were given safely and correctly. However, we have made a recommendation about staff giving people's medicines as some improvements were needed.
Staff were employed in sufficient numbers to meet people's needs safely. However, we have made a recommendation about reviewing the services' recruitment processes.
People received individualised care and support from staff who knew them well.
People knew how to make a complaint and felt confident they would be listened to if they needed to raise concerns.
The management team were committed to providing good quality care and were responsive to the feedback we gave them, immediately addressing any shortfalls we highlighted.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 4 July 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 4 July 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 4 July 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Dean Millar
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Vivacare Limited
- Ownership type
- Organisation
- Companies House number
- 05280061 (opens Companies House)
Vivacare Limited runs 4 services, all in the South West. 0 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Vivacare Limited
- RI Tremanse House Care Home Requires improvement. Care home, Cornwall
- RI Waterloo House Requires improvement. Care home, Plymouth
- – The Palm Not yet rated. Care home, Torbay
Getting help from Torbay Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Torbay Council
- Ask for a care needs assessment
- Phone: 01803 219700
- Support for carers
- Paying for care: Torbay Council
Checked on the council's website, November 2026.
Common questions
- Does Riviera Court provide nursing care?
- No. The Care Quality Commission lists Riviera Court as a care home without nursing.
- How many beds does Riviera Court have?
- The Care Quality Commission's register lists 22 beds at Riviera Court.
- When was Riviera Court last inspected?
- The Care Quality Commission's latest rating for Riviera Court was published on 4 July 2023.
- Who runs Riviera Court?
- Riviera Court is run by Vivacare Limited. It runs 4 services, all in the South West.
- What is Riviera Court's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 4 July 2023.
Contact
- Phone
- 01803 297968
- Address
- Riviera Court, Hunsdon Road, Torquay, TQ1 1QB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Warberries Nursing Home (Good, 0.2 miles away) and Alpine Lodge RCH Limited (Good, 0.2 miles away).
Nearest care homes:
- G Warberries Nursing Home Good, 0.2 miles away
- G Alpine Lodge RCH Limited Good, 0.2 miles away
- G Greycliffe Manor Good, 0.3 miles away
- RI Notts Hill House Requires improvement, 0.3 miles away
- G Mount Tryon Good, 0.3 miles away