Warberries Nursing Home

People told us they felt safe living at the service and were complimentary about the staff and the service.

Improvements in relation to managing risk had been made since the last inspection and the provider was no longer in breach of regulations. However, some further improvement was needed, and improvements were also needed to some aspects of medicines management.

People’s relatives described staff and managers as approachable and contacted them when things had gone wrong.

Most people told us there were enough staff available to meet their needs and spend time with them. People were cared for by staff who had been safely recruited and records confirmed staff received regular individual supervision and group supervisions to help them develop within their role.

People and their relatives did not raise any concerns about the safety of the environment.

People’s relatives were positive about the service and told us people had improved since coming to live at the service.

Assessments were carried out before people moved into the service and staff told us they had access to people’s care plans where any changes in people’s care needs were immediately updated.

People and their relatives were involved in assessing and planning their care if they chose to do so.

Systems were in place to ensure people received care that was in line with best practice guidance. Staff were knowledgeable about people’s care needs and received the training they needed to meet people’s needs.

Staff worked with external health professionals to ensure their health needs were met. People told us they had access to health care and staff supported them with health care appointments.

The service was working within the principles of the Mental Capacity Act (MCA). Staff understood people’s rights and told us about how they gained people’s consent before giving care. This was confirmed by people who told us staff gave them choices and always explained what they were doing before giving care.

Since the last inspection the registered manager had improved the quality monitoring systems and oversight of the service and the service was no longer in breach of regulations. However, further improvement was needed to ensure care records contained enough information.

The registered manager and management team had worked hard to change the culture at the service by supporting staff, people and their relatives to feel comfortable raising issues and concerns.

The provider had policies in place to support staff to speak up, raise concerns, and keep people safe. Staff told us they felt the service was well led and managers were available and approachable.

Systems were in place to engage with people, their relatives, visitors, and health professionals to obtain feedback about the service and share learning.