Garden House

Garden House is a 'care home'. At the time of our inspection there were 21 people living in the home. Garden House provided care and support for people with different needs and backgrounds, including people living with dementia, mental health needs and physical disabilities.

People's experience of using this service:

People who lived in Garden House received person centred care and were supported by staff who knew them, their needs and their interests well. People received personalised support which met their needs and preferences.

Staff involved people in every aspect of their care where possible and enabled them to share their views and make choices. People's care plans contained highly personalised information which detailed how they wanted their care to be delivered.

Risks to people's health, safety and wellbeing were assessed and acted upon. People were protected from potential abuse by staff who had received training and were confident in raising concerns. There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable.

People were supported by kind and caring staff who worked hard to promote their independence and sense of wellbeing. Staff were provided with the training, supervision and support they needed to care for people well.

People received their medicines safely and as prescribed. People had access to food and drinks that met their needs and preferences.

There was strong leadership at the service. External healthcare professionals and staff spoke highly of the management team and there was a positive culture at the service with people and staff feeling their voices were listened to.

Where necessary, specialist advice from healthcare professionals was sought. One healthcare professional said, "When I give advice it's always followed. They call us when they need us."

There were effective quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

More information is in the full report

Rating at last inspection: This service was last inspected on 22 and 27 September 2016 and was rated good overall and in every key question except Responsive which was rated requires improvement. The report was published 1 November 2016.