Woodland Court

Peoples' experience of using this service and what we found Some people were placed at risk of unsafe care or inappropriate care and treatment. We identified care was not always planned to reduce risk and records were not always accurately maintained.

Governance systems and processes to assess, monitor and mitigate the risks relating to the health, safety and welfare of people at the service were not always fully effective.

People received their medicines as prescribed, however we have recommended the provider seeks guidance from an accredited source to ensure medication polices are reflective of published best practice and that this is fully embedded in the service.

Staffing levels in the service were safe. We received some mixed feedback in relation to staffing levels which related to the timeliness of support received at night. Staff we spoke with felt staffing levels were sufficient. Staff recruitment was completed safely.

Staff received training in safeguarding and knew about the different types of abuse. Staff were able to explain reporting processes. We were assured the service was preventing and controlling the spread of infections.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where required, applications had been made to lawfully deprive people of their liberty.

People said staff were caring and treated them with dignity and respect. One person said, "I'm confident in the staff. They help me to shower. They are always respectful."

There were processes in place to ensure that accidents and incidents were recorded and analysed to identify trends or patterns. Regular health and safety checks of the environment and equipment used within it were completed.

The provider and registered manager encouraged feedback from people, relatives and staff through questionnaires to improve the service people received. People, relatives and staff were positive about the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk