Notts Hill House

Whilst medicines were generally managed safely, one person's medicine was not always given as prescribed and audit checks of medicines administration records had not identified this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, we have made a recommendation about ensuring staff revisit The Mental Capacity Act training.

Risks to people were assessed and actions were taken to minimise risk. People's support plans were personalised to each individual and contained sufficient detail to assist staff to provide safe care.

People were provided with rehabilitation support to regain daily living skills and help them enjoy as much independence as they could. People had support to access healthcare services when they needed.

Systems and processes were in place in place to protect people from abuse. Staff had received safeguarding training and understood how to recognise and report signs of abuse.

People were supported by enough staff to meet their needs and there were safe recruitment processes in place.

People were supported by staff that had received induction and training appropriate for their roles and the people they supported.

People were protected from the risk of infection because staff followed safe infection control practices and personal protective equipment was being used.

People told us they enjoyed the food. People's dietary and nutritional needs were assessed, recorded and managed and advice was sought from nutrition specialists when needed.

People were encouraged to follow their interests and were supported to take part in a range of activities both in-house and away from the service. . People told us they knew how to make a complaint and would speak to a member of staff if they needed to.

People lived in a service that was well maintained and adapted and designed to meet their needs.