The Woodlands

We found the following examples of good practice.

● Staff were supported by the registered manager and provider during periods of anxiety. They had ensured staff had access to a confidential wellbeing support line should this be needed. The provider issued awards to staff and there was a monthly raffle where gifts were given to support staff morale.

● The Woodlands had ensured people remained in contact with their relatives in a variety of ways. This included facetime calls when visiting restrictions were in place.

● People were supported to remain occupied. They had access to a garden area where they could spend time growing vegetables, they were able to go for daily walks and were supported to access the local community to go shopping should they choose to.

● Feedback was gained from people who lived at The Woodlands and their relatives. This supported the home to identify any improvements or changes where required.

● Staff had received extra training for the use of Personal Protective Equipment (PPE) to keep people safe.

● The home was well maintained and clean. Additional cleaning had been implemented to lower the risk of cross transmission of infection.

The five questions we ask about services and what we found