Kingsley Rest Home

People's experience of the service and what we found: People were safeguarded from abuse and avoidable harm and the provider assessed risks to ensure people were safe. There were sufficient numbers of staff and the provider operated safe recruitment processes. People were supported to receive their medicines safely. Staff followed safe infection prevention and control practices. The provider learned lessons when things had gone wrong.

There was a positive and open culture at the service and the provider understood their responsibilities under the duty of candour. The provider had a clear management structure that monitored the quality of care to drive improvements in service delivery. People and staff were involved in the running of the service and fully understood and took into account people's protected characteristics. The provider had created a learning culture at the service which improved the care people received and the provider worked in partnership with others.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk