Hempstalls Hall Care Home

Staff knew how to recognise and report signs of abuse and were confident issues raised would be dealt with appropriately. Risk assessments were in place for people and were reviewed and updated. Medicines were effectively managed and administered safely and protocols were in place.

People had personalised care plans which provided staff with information to support people living in the home which detailed people's preferences which staff followed, reviewed and updated, liaising with other departments when necessary.

Accidents and incidents were effectively monitored to identify and address any patterns or themes. Lessons were learnt, and systems were improved, and staff were kept informed. Systems were in place to manage infection control.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

People could choose where they wanted to spend their time and had access to both floors and a garden area. People were supported and encouraged to maintain their independence as far as possible and were given the freedom to make their own choices.

Staff had good relationships with external agencies which supported people to live a healthy life. People had their dietary needs assessed and regular consultation was carried out with people to ensure they continued to eat food they enjoyed.

People were not isolated, and staff encouraged people to be involved in activities both within the home and on day trips. Staff were able to have meaningful conversations with people as they had a clear understanding of people's hobbies and interests.

The provider had a complaints system which was accessible to people, relatives and visitors and the

registered manager was accessible and open with their response.

The provider was aware of their responsibilities and had robust systems in place to continually monitor the home and to identify where improvements could be made.

There was a positive staff culture in the home which promoted a positive atmosphere for people who lived there.

The home had excellent links with the local community and strived to continue to grow links, which gave people a sense of belonging making them feel they were part of the wider community.

Statutory notifications had been completed to inform us of events and incidents, this helped us to monitor the action the provider had taken.