St Quentin Senior Living, Residential & Nursing Homes

The provider had made improvements to the detail of people's risk assessments, since our last inspection. The provider had made improvements to the management of people's medicines since our last inspection. People were safeguarded from abuse and avoidable harm. The provider ensured there were enough suitable staff. This included the use of some agency staff supporting people with 1:1 care. People were protected from the risk of infection as staff were following safe infection prevention and control practices. The provider learnt lessons when things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive and open culture at the service. The provider understood their responsibilities under the duty of candour. People and staff were involved in the running of the service and fully understood and took into account people's protected characteristics. The provider had created a learning culture at the service to help improve care people received. The provider worked in partnership with others to meet people's needs.