Alison House CareHome Limited

We found the following examples of good practice.

• The visiting policy and procedure in place had been shared with relatives. This contained details of the booking procedure to ensure visits were carried out safely and there was time allotted to sanitise the visiting areas afterwards. • When visits had been restricted other methods were used to ensure people continued to have contact with people that mattered to them such as, video/telephone calls and window visits. The registered manager kept in regular contact with relatives to provide updates on their relatives' wellbeing. • Staff were cohorted across the service to reduce the risk of cross infection. When additional staff were used to cover shortages there was a procedure in place to ensure they only worked at Alison House. • The environment was well maintained and clean. Additional cleaning had been implemented to lower the risk of cross transmission of infection. • Staff had received extra training for the use of Personal Protective Equipment (PPE). The registered manager carried out competency checks to ensure staff were following the guidelines when supporting people. • Staff were supported by the registered manager during periods of anxiety and staff had been signposted to external health and wellbeing services.

The five questions we ask about services and what we found