Grove Court

During our assessment of this key question, we found improvements were being made in assessing people’s risks, managing incidents, managing medicines, and the safety of the care home environment. However, further improvements were still required to ensure staff received all their training, care plans were updated effectively, requirements of the mental capacity act were complied with, and food and medicines were stored safely.

During our assessment of this key question, we found although the provider was working on an action plan, improvements were still needed to ensure governance and assurance systems were effective. The management team had been implementing a programme of improvements and were working with staff to ensure they knew how to use new systems and procedures.

The provider had procedures in place to ensure staff felt valued and could raise any issues affecting their work; and had procedures in place to promote staff wellbeing and worked with staff to ensure they could perform at the best of their abilities.

The provider worked with health and social care partners to ensure people achieved positive outcomes and continued to work with partners to drive improvements at the service.