Hilton House

There were systems to monitor safety of the service people received, however many of these were newly implemented; therefore, the success of these new systems could not be measured.

Infection prevention control was adequate, visitors received COVID-19 checks before being permitted into the service and the home was clean. There was room for improvement regarding following current government guidance in relation to monitoring and recording people's temperature twice daily.

There were processes in place to protect people from the risk of the spread of infection and measures were in place to mitigate the risks associated with COVID-19.

The service worked in partnership with other health and social care professionals to achieve good outcomes for people.

Medicines were managed, stored and administered in a safe way. Robust quality audits ensured medicines were routinely stock checked.

Safeguarding and whistle-blowing policies were available to staff and they told us where they were located. Staff received training, they knew how to safeguard people and felt confident to report their concerns.

The provider's procedures for staff recruitment helped protect people from the risk of abuse. Staff were recruited safely, and the registered manager ensured all relevant staffing checks were conducted prior to employment.

Relatives felt people were safe living at the home and with the staff who supported them. Regular health and safety checks were carried out on the environment and contingency plans were in place to keep people safe.

The registered manager was new in the post. All staff and people felt the registered manager was approachable and had confidence in their abilities.

Quality audits were in place to monitor risk, many of these were newly implemented. These will be reviewed at the next inspection. There was a culture of improving care, the registered manager had clear plans in place to drive improvements within the home.

Relatives and staff members felt involved in the care provided within the home and there was a culture of transparency and learning from mistakes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.