Charlotte House
- Care home
- 103 beds
- Nursing care
- Dementia care
- Registered since 2020
- Higher Bebington, Wirral, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
72 of 101
rated care homes in Wirral are rated Good, like this one.
Charlotte House: inspection record
Rated Good in April 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Nelson's Croft Good, 0.1 miles away
- G Autism Together - 41 Church Road Good, 0.2 miles away
- G Safe Harbour Dementia Care Home Good, 0.4 miles away
- RI Birch Tree Manor Requires improvement, 0.7 miles away
- RI Bebington Care Home Requires improvement, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 4 April 2023. Quoted under the Open Government Licence.
Charlotte House is a residential care home providing nursing and personal care to 64 people aged 65 and over at the time of the inspection. The service is registered to support up to 103 people over 2 floors. However, some bedrooms within the home have been adapted and the service can only accommodate up to 73 people.
What inspectors found
Improvements had been made since the last inspection. Risks to people were identified and managed. Where required people were safely supported with their medicines needs. Infection control measures were in place to prevent cross infection. Staff wore appropriate PPE and the home was clean throughout. People told us they felt safe.
Read the rest of CQC's summary
People were supported by kind and caring staff who treated people as individuals and with dignity and respect. The provider had robust recruitment systems to ensure staff were safely recruited. Staff spoke knowledgeably about the systems in place to safeguard people from abuse.
People received care and support which was personalised and responsive to their needs. People's choices regarding their care and how they were supported were respected, and there were enough staff to support this. Care plans were kept up to date to reflect any changes in people's needs and wishes.
People and family members knew how to complain, and they were confident about complaining if they needed to. Complaints were used to improve the service. The support required by people with health and nutritional needs was identified and provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management of the home promoted a person-centred service. There was an open and transparent culture and good partnership working with others. The quality and safety of the service was monitored through regular checks.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Philip Evans
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 4 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Lovett Care LimitedBrand: Lovett Care
- Ownership type
- Organisation
- Companies House number
- 06496219 (opens Companies House)
Lovett Care Limited runs 9 services in England, 6 of them in the North West. 5 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Lovett Care Limited
- G Belvedere Manor Care Home Good. Care home, Lancashire
- G Fairfax Manor Care Home Good. Care home with nursing, North Yorkshire, Yorkshire and the Humber
- G Regency Care Centre Good. Care home with nursing, Bury
- G Twyford House Good. Care home with nursing, Cheshire East
Getting help from Wirral Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wirral Borough Council
- Ask for a care needs assessment
- Phone: 0151 606 2006, Monday to Friday 9am to 5pm. Out-of-hours emergencies: 0151 677 6557
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Charlotte House provide nursing care?
- Yes. The Care Quality Commission lists Charlotte House as a care home with nursing.
- How many beds does Charlotte House have?
- The Care Quality Commission's register lists 103 beds at Charlotte House.
- When was Charlotte House last inspected?
- The Care Quality Commission's latest rating for Charlotte House was published on 4 April 2023.
- Who runs Charlotte House?
- Charlotte House is run by Lovett Care Limited. It runs 9 services in England, 6 of them in the North West.
- What is Charlotte House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 April 2023.
Contact
- Phone
- 0151 643 1271
- Address
- Church Road, Bebington, Wirral, CH63 3DZ Map (opens Google Maps)
Compare nearby
- G Nelson's Croft Good, 0.1 miles away
- G Autism Together - 41 Church Road Good, 0.2 miles away
- G Safe Harbour Dementia Care Home Good, 0.4 miles away
- RI Birch Tree Manor Requires improvement, 0.7 miles away
- RI Bebington Care Home Requires improvement, 0.9 miles away