Safe Harbour Dementia Care Home

We assessed this service on 30 July 2026. Safe Harbour Dementia Care Home is a residential care home providing accommodation and personal care for older people, many of whom were living with dementia, frailty and complex health needs. This was a planned assessment in line with our current priorities.
People and relatives consistently told us they felt safe living at the home. Comments included that staff were kind, responsive and willing to go "above and beyond" to support people, particularly during periods of ill health and when providing end of life care. We observed positive and respectful interactions between people and staff, and saw people were supported by staff who understood their needs, preferences and life histories.
Care plans contained detailed, person-centred information and demonstrated involvement from a range of health and social care professionals. Staff supported people to maintain their health and wellbeing, including monitoring nutritional needs, long-term health conditions and changes in people's health.
There were enough trained and competent staff available to meet people's needs. Staff spoke positively about the culture of the service and told us the management team were approachable and supportive.
Medicines were managed safely, with appropriate storage, monitoring and auditing arrangements in place. The environment was clean, tidy and free from unpleasant odours, and infection prevention and control practices were effective. While we identified some minor environmental issues and a small recording issue within medicines documentation, the registered manager took immediate action to address these.
Governance and oversight arrangements were strong, with extensive auditing systems, regular meetings, daily huddles and evidence of learning from incidents and feedback. The service demonstrated a commitment to continuous improvement, community engagement and partnership working, including supporting families living with dementia and sharing good practice across the wider care sector.
Although some care records contained duplication and occasional inconsistencies between summary information and review records, risks were identified and managed appropriately.
Overall, people received safe care from a staff team that was committed to achieving positive outcomes and maintaining a warm, person-centred culture.