Regency Care Centre

Activities and opportunities, both in and away from the home, had been made available to promote people's independence and social interaction, this included good links with community groups and the Church.

Management systems to monitor and review the service helped identify areas of continuous improvement. Recent improvements included the implementation of the new electronic care planning and medication systems, further training and development opportunities to enhance the skills of staff, a formalised programme of activities as well as refurbishment of the physical environment.

Electronic care planning records reflected people's needs and preferences as well as areas of risk. Staff said these were more effective and enabled them to accurately maintain care records. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Recruitment checks were carried out prior to staff commencing employment. A range of training and development opportunities were provided to support progression as well as provide further flexibility in the services provided. Sufficient numbers of staff were available to effectively meet the needs of people.

People were provided with a good standard of accommodation that was well-maintained. Suitable aids and adaptations were available to aid people's mobility and promote their safety. Servicing and maintenance checks were carried out to ensure the premises and equipment were kept safe.

Good hygiene standards were maintained throughout the home. Government guidance in relation to COVID was being adhered to. People received their medicines as prescribed. Shortfalls found during the inspection were addressed by the registered manager. The implementation of a new electronic medication system would minimise the risk of such errors being made.

People were offered balanced and nutritious meals. Kitchen staff were aware of people's dietary needs. People had access to relevant healthcare professionals where risks to their health and well-being had been identified.

Systems were in place for the recording and reporting of any safeguarding concerns and complaints. People, their relatives and staff were confident their views were listened and responded to.