Elmhurst Short Stay Service

People looked healthy and well. The service worked closely with other health and social care services to ensure people received the right care at the right time. People had access to a wide range of activities to support their health and wellbeing. People received support that gave them maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had a stable staff team who knew people well. Staff received the appropriate training and supervision to help them support people effectively and had access to a wide range of further training and development opportunities.

The service promoted high quality, person-centred care and had an open and honest culture. People gave positive feedback about the staff and the service. They described the staff as friendly and caring. Staff enjoyed their work. They described the managers as supportive and approachable.

The provider had robust governance arrangements; regional and local managers used a range of governance systems, tools and processes to assess the quality of the service and identify areas that needed attention. The provider showed a strong commitment to learning lessons and continuous improvement, and proactively sought out opportunities for development and innovation.