Cambeck Close

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Cambeck Close is located in a residential area, within easy reach of local amenities. There were enough staff to meet people's care and support needs and support people to take part in inhouse activities of their choice. However, it was not always possible to support people to go out during their respite stay due to problems in recruiting additional staff. Staff were safely recruited and completed the training required to carry out their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received their medicines as prescribed. We have made a recommendation to ensure all current medicines advice is available for staff and the medicines policy reflects practices at the service. The home was clean throughout, however the décor was tired in places. Repairs had been reported but took the provider's estates department a long time to prioritise. A decorator was booked, and the WiFi was improved during our inspection. Staff used PPE appropriately.

People's needs were assessed before they had their first respite stay. Staff contacted people's families to ask if there had been any changes in people's needs since their last respite stay and care plans were updated accordingly. Reviews of people's needs were held, although some were behind schedule at the time of our inspection.

Care records identified people's preferences, support needs and potential risks. Guidance was provided to support staff to manage these risks. People received kind and compassionate care. Staff respected people's privacy and dignity. They understood and responded to people's individual needs.

Right Culture: People were comfortable with the staff team supporting them. People's cultural needs were being met. Staff provided feedback to people's families after each respite stay. Professionals said the service was responsive to requests for support and there was good communication with Cambeck Close. Staff enjoyed working at the service and felt listened to by the management team. A quality assurance system was in place. Actions were completed where any issues had been identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk