Hamilton Rest Home

The provider registered with CQC on the 12 August 2024. This was the first assessment. We looked at all 33 quality statements across the 5 key questions.

Systems were in place to demonstrate clear monitoring and oversight of the service, helping to identify and drive improvements. Opportunities were made available for people, their relatives and staff to share their views and ideas about the service provided. The provider also worked with the local authority and other agencies to help improve standards within the service.

System were in place to help keep people safe. A recent concern had been shared with CQC and the local authority. Staff had a good understanding of procedures and raising any issues or concerns. Areas of potential risk to people’s health and well-being were assessed and planned for. Lawful authorisations in place, where people were deprived of their liberty.

Sufficient numbers of staff were available. These were kept under review depending on changing needs and should occupancy increase. Relevant recruitment checks were undertaken prior to staff commencing work. A programme of on-going training and development was provided. Opportunities for career progression had been provided.

Care plans provided information to guide staff about people’s social, emotional and physical needs. Care plans were kept under review to ensure information was accurate and up to date. People’s prescribed medicines were safely managed. Staff continued to work closely with relevant agencies in meeting people’s healthcare needs.

The environment was well maintained with a good standard of accommodation provided. The home was clean, tidy and homely. Relevant servicing and checks of the home and equipment had been completed.