148 Hornsey Lane

We also looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

There were policies, procedures and information available in relation to the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) to ensure that people who could not make decisions for themselves were protected. The service was applying MCA appropriately. Physical restrictions under DoLS were not applied for at the service as some people using the service were subject to a community treatment order. This would mean that if they did not comply with their treatment in the community, they could be recalled to undergo further treatment on a secure hospital ward if necessary.

People's health care needs were assessed, and the service had included emerging or enduring physical health needs in people's care plans to ensure that potential health care needs were met. Care was planned and delivered in a consistent way in co-operation with community mental health services and other health and social care professionals. Information and guidance were provided to staff about what was expected of them and the procedures used at the service.

The service complied with the provider's procedures to carry out regular audits of all aspects of the service. The provider carried out regular reviews of the service and sought people's feedback on how the service

operated.

The provider worked well to ensure that people were included in decisions about their care. People's views about how the service was run were respected and taken seriously.