Cheverton Lodge

The service understood people's needs and emotional wellbeing and the need to keep in contact with those most important to them. People could speak with and see their loved ones online using digital technology at times when relatives were unable to visit.

Staff engaged with people and encouraged participation in activities. We saw a group session taking place with people in a lounge, with social distancing being maintained.

The home asked visitors as they entered the building to have their temperature taken and to sanitise their hands. The registered manager informed us that a face mask could be provided when visitors arrived. There were clear guidelines displayed in the reception area of the home for visitors about what was expected of them when visiting to promote everyone's safety.

There was a lounge on the ground floor that had been adapted to create a secure physically separated area in which people could see their visitors to minimise the potential spread of infection.. If it was not possible for people to come down to the ground floor visitors could visit people in their room in particular circumstances.

People's and staff individual needs, health and wellbeing had been considered to ensure they lived and worked in an environment that was safe from infection. Each person using the service had an individualised risk assessment, including specific risks for people of Black and Minority Ethnic heritage and this was also considered for visitors to people. The risk assessments reflected individual risks, personal protective equipment (PPE) required when providing care and specific risk management strategies to provide safe care.

Staff had been trained and were provided with clear guidance about the use of PPE depending on the nature of the personal care task they were undertaking at any given time.

A cleaning regime was in place that helped to protect people and staff from infection or cross- contamination. Domestic staff were deployed to ensure daily and weekly cleaning schedules were

completed, including regular cleaning and disinfecting of high touch areas, for example, door handles.

The provider and the home's management team had ensured all staff were kept up to date with the latest government guidelines and best practice on how to provide safe care during the pandemic.

We were partially assured that the provider's infection prevention and control policy was up to date with the exception that Covid 19 risk assessments for staff of black and minority ethnic heritage had not been fully completed for all relevant staff. This was subsequently addressed by the registered manager who confirmed that risk assessments had been updated shortly after our inspection visit.

Further information is in the detailed findings below.

The five questions we ask about services and what we found