Lynde House

We undertook this unannounced onsite responsive assessment because we received concerns in relation to how safe medicines were being managed in the care home following several medicines handling errors there.

This assessment was conducted by 2 Adult Social Care inspectors. We reviewed all 15 quality statements associated with the 2 key questions, Is the service safe and well-led? For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating.

Based on the findings of this focused assessment the service remains rated good overall.

People were treated with kindness and compassion. The service continued to have an effective learning culture and people could raise concerns without fear. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks well. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received relevant training and regular supervision and appraisals to maintain good-quality care. Staff understood their roles and responsibilities.

Managers and staff had a shared vision and culture based on listening, learning and trust. Managers and senior staff were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.