Derham House
Care home with nursing, Havering, 65 beds
Good
Rated on
Rating from the Care Quality Commission.
Derham House: inspection record
Rated Good in January 2019, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015 and 2017, then Requires improvement in 2017, then Good in January 2019.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 8 years ago.
How it compares locally
- One of 46 Good care homes in Havering, out of 51 with a rating.
- Larger than 9 in 10 care homes in Havering.
What inspectors found
From the Care Quality Commission's inspection report published 24 January 2019. Quoted under the Open Government Licence.
This unannounced inspection took place on 11 December 2018. At the last inspection in August 2017, the service was rated as Requires Improvement. This was because we found that there were some shortfalls in maintaining accurate records of care delivered. Records were not always accurate and up to date. We asked the provider to complete an action plan to show what they would do and by when to improve the service. We did receive a comprehensive action plan within the time allocated to them. During this inspection the service demonstrated to us that improvements had been made.
Derham House is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service is registered to provide accommodation for 64 people who require nursing or personal care. Bridge unit provides nursing care whist Foxhall unit also known as "Memory Lane" provides dementia care. On the day of our visit there were 57 people living at the service.
Read the full summary
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe living at the service and staff understood their responsibilities to protect people from the risk of abuse. Risks associated with people's care were identified, and there was sufficient guidance for staff about how to keep people safe.
The registered manager and staff understood when and how to support people's best interest if they lacked capacity to make certain decisions about their care. Staff had received training about the Mental Capacity Act 2005.
People were supported with their meals to ensure they received food and drinks they liked to help keep them as healthy as possible. They received their medicines as prescribed and medicines were managed safely. There were systems in place for the monitoring and prevention of infection.
There were assessments undertaken and care plans developed to identify people's health and support needs. People were encouraged to make decisions about their care and support and the service ensured that information was provided to people in ways they could understand.
Staff received training in a variety of areas to ensure they had the skills to meet people's needs. They were supported through supervision and appraisals.
Records confirmed people's preferences, interests, aspirations and diverse needs had been recorded and
care and support had been provided in accordance with people's wishes. Staff had developed good relationships with people who used the service.
The registered manager had regular contact with people using the service and their representatives. They welcomed suggestions on how they could develop the services and make improvements.
Regular audits were carried out to monitor the quality of the service and drive improvements.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 8 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | Harwood Hall Lane, Upminster, RM14 2YP |
|---|---|
| Phone | 01708 641441 |
| Website | www.barchester.com |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 8 inspection reports, latest 24 January 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Barchester Healthcare Homes LimitedBrand: Barchester Healthcare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02849519 (opens Companies House) |
Barchester Healthcare Homes Limited runs 14 services in London. 13 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Barchester Healthcare Homes Limited
- G Atfield House Care home with nursing, HounslowGood
- G Cheverton Lodge Care home with nursing, IslingtonGood
- G Hugh Myddelton House Care home with nursing, EnfieldGood
- G Lynde House Care home with nursing, Richmond upon ThamesGood
- G Magnolia Court Care home with nursing, BarnetGood
- G Park View Care home with nursing, Barking and DagenhamGood
See all 14 services run by Barchester Healthcare Homes Limited
Nearest alternatives
- G Freshfields Residential Home Care home, 0.5 miles awayGood
- G Little Gaynes Rest Home Care home, 0.7 miles awayGood
- G The Oaks Residential Care Home Care home, 1.5 miles awayGood
- G The Hornchurch Care Home Care home with nursing, 1.6 miles awayGood
- G Ravenscourt Nursing Home Care home with nursing, 1.7 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Derham House provide nursing care?
- Yes. The Care Quality Commission lists Derham House as a care home with nursing.
- How many beds does Derham House have?
- The Care Quality Commission's register lists 65 beds at Derham House.
- When was Derham House last inspected?
- The Care Quality Commission's latest rating for Derham House was published on 24 January 2019.
- Who runs Derham House?
- Derham House is run by Barchester Healthcare Homes Limited. It runs 14 services in London.
- What is Derham House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 January 2019.