The Oaks Residential Care Home

The Oaks residential care home is a residential care home which was providing personal care to 21 people at the time of our inspection. All people living at the service were older people, most of whom were living with dementia. The service can support up to 26 people in one adapted building over three floors.

People were kept safe. There were systems in place to help protect people from abuse. Infection control practice followed national guidance and sought to keep people safe from infection. Visiting to the service was permitted; We spoke with registered manager at inspection, and they increased the times when people could be visited and removed the booking process they had for visits. People's risks were assessed and monitored. People told us there were enough staff working at the service and recruitment processes were robust. Medicines were managed in a safe way. Lessons were learned when things went wrong as incidents were recorded and actions completed to keep people safe.

The service worked effectively. People's needs were assessed in line with the law, prior to their admission. Staff received induction and training, so they knew how to work effectively with people. Staff were supported in their role through supervision and appraisal. People were supported to eat, drink and maintain healthy diets. Staff communicated effectively with other agencies, including health care services, to ensure people received good care. The provider had adapted the building to ensure it met people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's choices were respected, and decisions made in their best interests.