Cherry Tree

What inspectors found

From the Care Quality Commission's assessment published 11 December 2024 (assessment visit 19 July 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Systems were in place to safeguard people from abuse. Risk assessments had been completed to ensure people received safe care. Staff were recruited safely to ensure they were suitable to work with vulnerable people. There were enough staff to support people safely. Medicines were being managed safely.

2. Caring

   GGood Good

   During our last inspection, we found staff were not always attentive to people when support was required. During this inspection, we found improvements had been made.

   Staff were kind and caring when supporting people and were always attentive. People’s privacy and dignity were respected, and they were treated as individuals. People were encouraged to be independent and were supported to make choices where possible. Systems were in place to support staff.

3. Responsive

   GGood Good

   During our last inspection, we found information was not always accessible to people to ensure certain activities were completed. During this inspection, we found improvements had been made.

   Information was accessible to people and robust communications plans were in place. Care plans were person centred and information was provided to people in a way they can understand. Systems were in place to manage complaints.

4. Well-led

   GGood Good

   At our last inspection, we found records were not updated and there were concerns with staff engagement and providing information that was accessible to people. During this inspection, we found improvements had been made.

   Quality assurance systems were in place that included audits of records to ensure it was updated, was accurate and information was accessible to people. Spot checks were carried out to ensure staff knew people well and engaged with them. Quality monitoring systems were in place to ensure there was a cycle of continuous improvement. The home worked in partnership with professionals to ensure people were in the best of health.