Emerson Court

The service worked effectively. People's needs were assessed in line with the law, prior to their admission. Staff received induction and training, so they knew how to work effectively with people. Staff were supported in their role through supervision and appraisal. People were supported to eat, drink and maintain healthy diets. Staff communicated effectively with other agencies to ensure people received good care. The provider had adapted the building to ensure it met people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's choices were respected, and decisions made in their best interests.

The service was caring. People and relatives thought staff were caring. People were supported to express their views. People's privacy and dignity were respected, and their independence promoted.

The service was responsive. Care plans were person-centred, and staff knew people's preferences. People's communication needs were met. People were able to take part in activities they could enjoy. People and relatives could complain and when they did, complaints were responded to appropriately. The service recorded people's end of life wishes and worked with other agencies to ensure people were treated with respect and dignity when they approached the end of their lives.

The service was well led. A positive person-centred culture was promoted. People, relatives and staff thought highly of the provider and the management team. The registered manager understood duty of candour and acted appropriately in this regard. Staff understood their roles and the registered manager

fulfilled the service's regulatory requirements. People, relatives and staff were able to be engaged and involved with decisions that affected the outcomes of the service. There were quality assurance systems so the provider could monitor and improve the care people received. The service worked with other agencies to the benefit of people using the service.