Manor Community Care Home

People's experience of using this service: People received good care and support in a service that was well led. The registered manager and staff went to great lengths to ensure people received the support they needed. Staff understood people's individual needs and wishes very well and we heard about a number of examples of when staff had 'gone the extra mile'.

Staff worked with healthcare professionals to ensure people's health needs were met. We spoke with two visiting nurses who gave positive feedback about the home. Staff understood people's mental health needs well and felt confident about managing any episodes when people were experiencing particularly difficult symptoms. The registered manager understood the Mental Capacity Act 2005 and how it should be applied to people using the service to protect their rights.

People were involved in and had the opportunity to take part in a wide range of activities. There was an art group held at the home, which had encouraged one person to enrol in an art course at the local college. People were also able to attend shows at the local theatre. A Manor Community talent show was also held for people and staff to get together and celebrate each other's talents.

The home was well led, with a strong commitment and focus on empowering people and personalisation of their care. The organisation worked with other groups to explore these themes and look at how they could be implemented across the sector. There was an emphasis on co-production with people working alongside the provider to make decisions about how the service should be developed. Technology such as communication apps and online surveys were used to encourage and support this process.