Manor Community Domiciliary Care Agency

Risks to people were identified, assessed, managed and monitored in a timely way. All risk assessments were included in care plans that were person-centred. These were subject to regular reviews to ensure any change in needs was addressed. Staff sought to improve people's care, treatment and support by identifying good practice.

People were supported with the preparation of food, drink and medicines when they were required. People were supported to follow interests and staff knew people's preferences and hobbies.

People were supported by staff who were kind and caring and who understood their needs well. People's views and opinions were sought and listened to. Independence was encouraged and supported.

There was a person-centred culture within the care provided. Care plans were clear and gave good information about the ways in which people wanted to be supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. The policies and systems in the service supported this practice.

Staff training was developed and delivered around people's needs. The provider recognised continuing development of skills, competence and knowledge was integral to ensuring high-quality care and support. Their performance and development needs were monitored.

Improvements were required with regards to monitoring and oversight and provision of personal care in one of the supported living placement. We have made a recommendation on following regulations in this area.