Heathgrove Lodge Care Home
Care home, Barnet, 33 beds
Good
Rated on
Rating from the Care Quality Commission.
Heathgrove Lodge Care Home: inspection record
Rated Good in February 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 7 times since 2015. Rated Requires improvement in 2015, then Good in 2016, then Requires improvement in 2017, 2018, 2019 and 2022, then Good in February 2026.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 8 months ago.
How it compares locally
- One of 59 Good care homes in Barnet, out of 68 with a rating.
- About the middle for size in Barnet.
What inspectors found
From the Care Quality Commission's assessment published 16 February 2026 (assessment visit 20 November 2025). Quoted under the Open Government Licence.
Date of Assessment: 3 December 2025 to 6 January 2026. The service is a residential care home supporting older people some of whom where living with dementia and mental health issues. Some of these people were younger older people.
The service had improved from the last inspection and there was no longer a breach of the regulations. The breach at that inspection related to the layout of the building.
Read the full summary
There was a positive open culture at the home. Staff were friendly and the manager and provider were open to suggestions and feedback about the care provided.
People were safe from harm and staff knew what they must do if someone had an injury, became distressed, or if there were signs of potential abuse. The provider had systems for staff to follow to promote people’s safety.
People were supported by enough staff, who were safely recruited, trained and felt supported by the manager and each other. Staff had time to chat with people and go at their pace with daily needs.
The provider ensured the building was safe and the appropriate equipment checks were routinely completed. There was a new manager who had quickly got to know people, the staff, and they had recently started to reach out to people’s relatives. Staff spoke well of the previous managers, but they also liked this new manager, they felt supported to do their best.
We did identify some areas where improvements were needed, in relation to auditing care plans, assessments, infection protection control and ensuring the care was always dignified. Which the provider and manager took action to resolve. They talked us through how they would monitor these areas to ensure this did not happen again.
We also found further work was needed to promote some people’s social and cultural experience of daily life, to ensure they felt part of the home. Having said this everyone we spoke with, said they were really happy living in the home, but there were shortfalls regarding meeting everyone’s social, cultural and diverse needs. The provider and manager again listened to our feedback, and they started to address these shortfalls before the conclusion of this assessment.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.
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Well-led
Good
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Responsive was rated Requires improvement on 16 February 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 837 Finchley Road, London, NW11 8NA |
|---|---|
| Neighbourhood | Hampstead Heath, Barnet |
| Phone | 020 8886 7317 |
| Registered manager | Cynthia Genetay |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 8 July 2022 (opens the Care Quality Commission website) Latest assessment published 16 February 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Brownlow Enterprises Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03284493 (opens Companies House) |
Brownlow Enterprises Limited runs 5 services in London. 5 are rated Good or Outstanding.
Other services run by Brownlow Enterprises Limited
- G Ashfield Care Home Care home, BarnetGood
- G Athenaeum Residential Care Home Care home, BarnetGood
- G Oakleigh Park Care Home Care home, BarnetGood
- G St Francis Residential Care Home Care home, Waltham ForestGood
Nearest alternatives
- G Sonesta Nursing Home Limited Care home with nursing, 0.2 miles awayGood
- G Magnolia Court Care home with nursing, 0.4 miles awayGood
- G Sunridge Court Care home, 0.5 miles awayGood
- G Candlewood House Care Home Care home with nursing, 0.5 miles awayGood
- G Jack Gardner House Care home, 0.6 miles awayGood
Getting help from London Borough of Barnet
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barnet
- Ask for a care needs assessment
- Phone: 020 8359 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Barnet
Checked on the council's website, November 2026.
Common questions
- Does Heathgrove Lodge Care Home provide nursing care?
- No. The Care Quality Commission lists Heathgrove Lodge Care Home as a care home without nursing.
- How many beds does Heathgrove Lodge Care Home have?
- The Care Quality Commission's register lists 33 beds at Heathgrove Lodge Care Home.
- When was Heathgrove Lodge Care Home last inspected?
- The Care Quality Commission's latest rating for Heathgrove Lodge Care Home was published on 16 February 2026.
- Who runs Heathgrove Lodge Care Home?
- Heathgrove Lodge Care Home is run by Brownlow Enterprises Limited. It runs 5 services in London.
- What is Heathgrove Lodge Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 February 2026.