Candlewood House Care Home

Assessments were carried out prior to people joining the service to ensure their needs could be met. Staff had the training, knowledge and experience to support people's needs. People were supported to maintain good health and had access to a range of healthcare services when needed. People were encouraged to eat a healthy well balanced diet for their wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in making decisions about their own care. We observed staff treating people kindly and catered to their needs in a person-centred way. We saw positive interactions between people and staff. Staff encouraged people to be more independent by doing various tasks for themselves. Systems were in place to manage complaints efficiently.

There were effective systems in place to assess and monitor the quality of the service provided. There was an open and inclusive culture within the home where people, relatives and staff felt comfortable to share their views. Staff worked in partnership with healthcare services and professionals to improve and maintain people's quality of life.