St Anne's Community Services - Dewsbury 2

People's experience of using this service: • People we spoke with told us they felt safe with the staff who supported them. Staff understood their roles and responsibilities to keep people safe from harm. • Medicines management was safe. Staff received appropriate training before they could administer and support people with their medicines. • Regular checks were undertaken to ensure the equipment was safe. • Staff were recruited safely. There were enough staff to keep people safe and to meet their care needs. Staff were receiving appropriate training relevant to their role. Staff said they felt supported by the registered manager. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • Care records were up to date and detailed the care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate identified risks. • There was a complaints procedure and people knew how to raise concerns or complaints about the care or support they received. • The manager provided staff with leadership and was approachable and supportive. Regular audits and checks were carried out and used to drive continuous improvements to the service people received. • Staff worked closely with a range of community health care professionals to make sure people's health needs were met. • For more details, please see the full report which is on the CQC website at www.cqc.org.uk