St Anne's Community Services - Boroughbridge Road

Right Support: People were appropriately supported and the model of care promoted people's choice, control and independence. People were fully involved in planning their day-to-day routines and received support from a consistent staff team. There were enough staff to ensure people received appropriate support. The premises was appropriately adapted to ensure people's needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care was person-centred and promotes people's dignity, privacy and human rights. People were kept safe whilst there was a philosophy of positive risk taking to ensure people were not restricted from day- to-day activities. Medicines were managed safely.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. People and staff spoke positively about the management team and we found a positive person-centred culture within the service. A range of audits and checks took place to provide assurance the service was operating appropriately.