1 The Avenue Knaresborough

Right Care ● People received kind and compassionate care. ● Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. ●The service had enough appropriately skilled staff to meet people's needs and keep them safe. ● People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. We witnessed effective communication preventing emotional distress. ● People who had individual ways of communicating, using body language, sounds, pictures and specific sign language could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them. ● A relative told us, "They're very happy there, if they wasn't happy, I would speak up. It's a lovely place and a well-run house. They have their own life and own way of life; staff look after them and help but won't carry them. They know where we are and can get in touch whenever. They're happy and staff are very good".

Right Culture ● People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. ● People received good quality care and support because trained staff and specialists could meet their needs and wishes. ● People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities of people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. ● Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. ● The change in provider had impacted the availability of some day services. The provider had introduced a range of activities and social events to support with these changes and offer alternatives. ● Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. ● Staff placed people's wishes, needs and rights at the heart of everything they did. People and those important to them, were involved in planning their care. ● One staff member told us, "I'm very happy with the provider, I see myself being here a long time, it's like a big family, the home is a family and people see the staff as their family. The staff are really dedicated to the people they support, and it makes me so proud."