Franklyn Lodge The Farm House

We checked the arrangements in place in respect of medicines. Care workers had received medicines management training and policies and procedures were in place. Medicines Administration Records (MARs) we looked at were completed with no unexplained gaps indicating people received medicines as prescribed.

Some people in the home required support with their finances. However, we noted there was no documented evidence that audits were carried out on people's finances. We have made a recommendation in respect of this.

Appropriate fire safety arrangements were in place.

Staff had the time to ensure they met people's needs safely, and in a way that suited them. People received care from a small team of staff who were well supported by the registered manager. Staff worked well together and told us they communicated well within the home.

On the day of the inspection, we noted that the living room was in the process of being renovated. After the inspection, the registered manager sent us evidence of the completed renovations. We however noted that the ground floor communal bathroom was still in need of renovation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the home supported this practice. People were involved in making decisions about their care and support. Staff supported people to express their views and they consulted them about all aspects of their care through regular key worker sessions and resident's

meetings.

The registered manager and staff were caring and provided people's care in a person-centred way. Staff were friendly, and treated people with respect. People's care plans were detailed and provided staff with comprehensive guidance on how to meet people's needs.

The majority of staff had completed appropriate training. Where training was outstanding, the registered manager assured us that this would be completed. Staff spoke positively about their experiences working at the home and said that they received support from management. Teamwork was effective in the home.

Staff supported people to have a healthy and nutritious diet that was in line with their individual dietary needs and preferences. People and relatives spoke positively about the meals provided in the home.

People and their relatives' involvement in decision-making about the care provided was encouraged by staff and management. People's care plans supported a person-centred approach. People had support to lead lifestyles of their choosing, access the local community and participate in recreational activities. An appropriate complaints procedure was in place. We noted that since the last inspection, the service had not received any complaints.

People benefitted from a service that had an open and inclusive culture. The home was managed effectively. Morale among staff was positive and they spoke enthusiastically about working at the home. Staff told us management were approachable and felt their own work was valued.

Management monitored the quality of the services and safety of the service to ensure it remained safe for people.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.