Camellots Care Home

Right Support: People were mostly supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff did not always support people to have a range of opportunities and experiences to learn to be more independent and have greater control over some areas of their own lives. Some people had limited opportunities to build skills and participate in individual activities. Staff carried out daily tasks such as cooking and cleaning without always actively supporting people to take part. The registered manager was seeking additional training for staff to understand how to be more focused on people's strengths and promote what they could do, so people had a fulfilling and meaningful everyday life. Each person had their own room, which was generally personalised to meet their needs and preferences.

Staff supported people with their medicines in a way they wanted, and achieved the best possible health outcome. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care: People and their relatives told us they received kind and compassionate care. Staff understood how to protect people from poor care and abuse. The service worked with other agencies to do so. People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing. Staff and people cooperated to assess risks people might face. Staff encouraged people to take positive risks and

make decisions.

People received good quality health care, support and treatment because trained staff and specialists could meet their needs. Most staff knew and understood people well. Staff demonstrated they understood people's communication needs and the registered manager and staff knew where they needed to improve to develop greater clarity about people's sensory needs.

Right Culture: Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. Internal quality assurance systems and processes to maintain and develop the safety and quality of care were not always operating effectively.

People and their relatives told us, they liked living at Camellots care home and liked the managers and staff.

The provider was aware of and were committed to providing resources to make any necessary improvements as quickly as possible. Staff equality and diversity was respected and promoted at the service and within the provider's organisation.