Lobswood House

People were protected from avoidable harm as risks to people's health and safety were identified and assessed. People were protected from the risk of abuse and staff were aware of their safeguarding duties and how to report concerns. People and their relatives told us they felt safe and were cared for by staff who knew them well. A relative said, "I can't tell you how pleased I've been. [Person] is absolutely safe." Medicines were managed safely, and people received their medicines as prescribed. People and their relatives told us there were enough staff with the appropriate skills and training to meet their needs. A relative said, "There is enough staff and I see the same faces when I visit, they have managed it so well (the transition from moving from their own home to a residential home."

People were treated with kindness, dignity and respect. Staff interactions with people were warm and caring. A person said, "They (staff) are kind. Which is really important because I'd love to stay in my own house, not a care home. But I'd struggle. I know this. I have to be in a care home and what makes it bearable is having nice, kind staff." A relative said, "[Person] is happy and quite pleased (with the quality of care). Staff look after [person] well and understands [person]." Another relative said, "[Person] is cared for really well. Staff are so supportive, the change in [person] is amazing." The service provided a homely environment and people were supported to drink enough and maintain a balanced diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.