Magnolia House

Effective action had been taken in relation to infection control, which protected people from the risk of infection, including COVID-19. The registered manager sought the guidance of professionals and acted on their recommendations.

People and their relatives spoke positively of Magnolia House and the registered manager. They told us that the service was improving.

Staff told us they had the training, support and skills they required to meet people's needs. Staff had differing views on communication within Magnolia House. The registered manager and provider were aware of these views and taking action to engage with all staff.

People and their relatives told us Magnolia House was a safe place to live. There were enough staff, who had the training, support and skills they required, to meet people's needs.

People's needs had been clearly assessed. Since our last inspection, the provider and registered manager had reviewed their care planning systems. Each person had a clear and concise care plan. Care and nursing staff understood people's needs. Professionals provided positive feedback on the improvements made at Magnolia House.

People were supported with their nutritional needs. People were supported with choice and enjoyed a varied diet.

Mental Capacity Act Staff supported people in the least restrictive way possible and in their best interests. Where people were living under Deprivation of Liberty Safeguards; staff understood the support they required.

Since our last inspection, the registered manager and provider had ensured records in relation to people's mental capacity had been reviewed.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.