OSJCT Spencer Court

We found the following examples of good practice.

A visiting area had been created to allow safe face to face for people and their relatives.

New admissions to the home required a negative test and 14 day isolation period.

Staff had been well trained and followed robust PPE [personal protective equipment] protocols.

Due to the layout and size of the building, social distancing was in place and followed. Staff had takens steps that supported people with social distancing where ever possible. The management were aware of zoning guidelines but did not need to implement it as no people were Covid-19 confirmed or suspected in this location.

The provider ensured there was a sufficient stock of personal protective equipment (PPE) and the vetted supplier ensured it complied with the quality standards. Staff had infection control training and understood the correct donning and doffing procedure.

People were supported by a stable and committed team of staff whom they knew well. This helped people to recognize the individual staff with the need to wear face masks. Staff were well supported and praised the management team, comments included; "I am really well supported by my manager and the organisation." The provider considered risks and impact of the inspection on the individual staff members, this included around their health conditions as well as their caring responsibilities.

Additional cleaning schedules had been introduced to reflect additional tasks such as cleaning of frequently touched surfaces. Regular audits took place which led to improvements and safety. For example, a review of contingencies and policies.

Regular testing for Covid-19 was conducted for both people living at the service and the staff. There was a comprehensive contingency plan of what to do in case of an outbreak.

The provider ensured people's relatives were able to stay in touch with people. For example, by using technology and through safe, face to face visits in an adapted shielded room. Due to the current restrictions, visits were not taking place.

Further information is in the detailed findings below

The five questions we ask about services and what we found