Gosford Lodge

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were supported by enough staff and vacant posts were being filled. Staff were safely recruited and received training which equipped them to effectively carry out the requirements of their job. Staff felt supported and received regular supervision.

People's needs and preferences were assessed before they came to the service and these were regularly reviewed. Care plans gave guidance to staff about what people could do for themselves and how best to provide support.

People were supported to have choice and control in their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support now focused on

them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to eat and drink enough to meet their individual needs and preferences and to remain healthy. People had access to routine and specialist healthcare services. Staff worked with other agencies and professionals to ensure people received effective care which met their needs.

The feedback we received reflected recent improvements in the service. The staff we saw were positive and caring and treated people with dignity and respect. Staff knew people well, and spent time finding out how they could best meet their individual needs. People were encouraged to participate in meaningful activities and maintain relationships with friends or families.

The management team provided consistent leadership. This had enabled improvements to be made and supported the service in continuing to develop the care and support people received. The registered manager had worked in collaboration with colleagues and other professionals to continue to improve the service. Systems were in place to monitor and review quality and performance, and actions were taken when shortfalls were identified.