Woodstock Care Centre

Quality assurance systems were in place, however, not effective in picking up areas of concern we found on inspection. The management team were responsive to the concerns found and since the inspection we have received updated PRN protocols and care plans with updated information.

People and their relatives told us they felt safe at the service. Staff knew how to recognise signs of abuse and where to report concerns. Staff we spoke to felt confident to raise concerns if they were to arise. Reports were made to the local authority safeguarding team when appropriate and staff had received up to date safeguarding training.

Staff were recruited safely, and enough staff were deployed to meet the needs of people living at the service. A dependency tool was used and reviewed regularly to ensure people's needs were met. We observed during our inspection that there were plenty of staff around to respond to people. Staff were employed specifically to meet people's social needs and plenty of activities were being carried out.

Infection control procedures were in place at the service. Staff wore masks and other personal protective equipment PPE when required as per the company policy. There were plenty of PPE stations around the service and enough stock to was available when required. When people become unwell, appropriate measures are taken to help control the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were positive about the management team. They felt supported in their roles and felt like the registered manager's door was always open. Relatives were positive about the management and said they were always visible when visiting the service. People, staff and relatives were asked to feedback about the service, outcomes were reviewed and analysed to make improvements.

The registered manager was aware of their responsibilities under the duty of candour and knew when to send in notifications to CQC as part of their regulatory responsibility.