Hengist Field Care Centre

The service continues to support people safely. Potential risks to people’s health and welfare had been assessed and there was detailed guidance for staff to follow. People were supported to take positive risks and remain as independent as possible. There continued to be a learning culture within the service following incidents or accidents to reduce the risk of them happening again. There was enough staff to meet people’s needs. Staff followed infection control guidance, and the service was clean and odour free. Medicines were managed safely, and people received their medicines as prescribed. Staff understood their role in recognising and reporting abuse and discrimination to keep people safe.

At our last inspection, records had not always been accurate and the key question of well led was rated requires improvement. At this assessment improvements had been made and records were now accurate. There was a positive culture within the service, staff felt supported by the management team. The provider shared their vision for the service with staff through meetings and supervision. There were policies and procedures in place to make sure the quality of the service was monitored, and improvements were made. The provider sought feedback from people, relatives, staff and professionals, the feedback had been positive. The service invited the community to events and celebrations.